Introduction

This Privacy Policy describes how Myetyn ("we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit or use https://myetyn.com/, place an order, contact customer support, or otherwise interact with our services (collectively, the "Services").

Myetyn, with its registered address at Rua dos Caldeireiros 168, 4050-138 Porto, Portugal, is the data controller responsible for your personal information under this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with our Site and Services.

Automatically collected information helps us improve website functionality, analyse performance, prevent fraud, and enhance the customer experience.

How We Use Your Information

We use your personal information based on the following legal grounds:

Providing the Services

We use your information to process and fulfil orders, process payments, arrange shipping and delivery, manage returns, refunds, and exchanges, send order confirmations and updates, maintain your account, and provide customer support.

Security & Fraud Prevention

We use personal information to detect and prevent fraudulent, unauthorised, or illegal activity. Orders flagged for potential fraud may be delayed, cancelled, or require additional verification before processing.

Marketing & Communications

We may send promotional emails, SMS messages, or advertisements related to Myetyn products, offers, or updates based on legitimate interests or your consent where required. You may unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting our support team directly
• Adjusting your marketing preferences where available

Transactional messages — such as order confirmations and shipping updates — may still be sent even if you opt out of marketing communications.

Legal Compliance

We process your information where required to comply with applicable laws, tax obligations, legal proceedings, or requests from regulatory authorities.

Cookies & Tracking Technologies

Myetyn uses cookies, pixels, and similar technologies to remember your preferences, improve website functionality, analyse traffic and performance, personalise content and advertisements, improve the checkout experience, and prevent fraudulent activity.

By using our Site, you consent to the use of cookies where required by applicable law. Most browsers accept cookies automatically, but you may modify your settings to disable them if preferred. Disabling cookies may affect certain features of the Site.

For more information about Shopify cookies, visit: https://www.shopify.com/legal/cookies

How We Share Your Information

We may share your personal information with trusted third parties where necessary to operate our business and deliver our Services, including:

• Payment processors to complete transactions securely
• Shipping, logistics, and fulfilment partners to deliver your orders
• Analytics and advertising providers to improve our services
• Fraud prevention and security services
• Customer support platforms
• Legal authorities where required by applicable law

International Data Transfers

Because Myetyn works with international service providers, fulfilment partners, and technology platforms — including Shopify, which operates in the United States — your information may be processed outside your country of residence.

Where such transfers occur from the European Economic Area (EEA) or United Kingdom, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to ensure your personal information receives adequate protection.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, fulfil orders, resolve disputes, prevent fraud, enforce our agreements, and comply with legal and tax obligations. Retention periods may vary depending on the type of information and the requirements of applicable law. When information is no longer needed, we take reasonable steps to delete or anonymise it.

Security

We implement commercially reasonable administrative, technical, and organisational safeguards to help protect your personal information against unauthorised access, loss, or misuse. However, no method of electronic transmission, storage, or processing is completely secure, and we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and the security of their devices.

User-Generated Content

If you post reviews, comments, photos, or other public-facing content on our Site or social platforms, that information may become publicly visible. Myetyn is not responsible for how third parties may use or share information you choose to make publicly available.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those external sites. We encourage you to review the privacy policies of any third-party platforms before providing your personal information.

Children's Privacy

Our Services are not intended for individuals under the minimum age required by applicable local law to make purchases online. We do not knowingly collect personal information from children. If we become aware that a child's information has been collected unintentionally, we will take reasonable steps to delete it promptly.

Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details at the bottom of this page. Requests may require identity verification before processing.

Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of our Services after any update constitutes your acceptance of the revised policy.